Tuesday, February 17, 2009

The Site is Living Aquatic

Their crime is taking our money and not giving us our stuff. No Frogs, No plants nothing.

The first time we called they were quick to answer and told us our merchandise would be sent out the next day......Still No Frogs!

The second time we called they told us the Frog food we ordered was moldy ..... Ewwww! and that our order would be sent out as soon as the new food came in.

The third time we called they said they we're exchanging the food pellets we ordered for a different kind and that it would be sent out the next day....... Still no Frogs No Plants No Food.

They have a wonderfully put together site lots of information and videos its too bad they don't spend some of that time on customer service and getting out their stock. It makes you laugh at their mission statement:

"Our mission is to be the number one supplier of Freshwater Crayfish, Snails, Fish and Aquatic Critters in the United States. We take pride in offering only healthy active quality specimens. If your looking for Freshwater Crawfish, Clams, Shrimps and Aquatic Plants then you have come to the right site. All of our orders are handled in a timely professional manner. No order is to large or to small for us! "

Obviously our order was either too big or too small because we ordered on December 13th and still no Frogs. Spread the word let your friends beware!


Lover Boy and Girl said...

Hello there,

They're just simply incompetent. I pity them for losing good customers like you.

Have a great day!

Michelle said...

Thanks for the heads up. What a terrible store. I'm sorry you have had such a bad experience. I wont' be shopping there anytime soon.

April said...

Thanks let others know too :D

Paul and Sherry. said...

They are still at it. We set up a blog to help get the word out. Please pass it on. Thanks.